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Complete IT Solution
Play it smart with PICS ITech, a set of comprehensive IT management services at a predictable and affordable cost. ITech provides top-class IT services and sophisticated set of IT management tools, currently available only to Fortune 1000 companies. |
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How It Works
When PICS engages with you, the first step is to assess the network, perform improvements and create network usage policies. We take all necessary steps to create standardization for ease of use and administration. We want to make the network easy to use for you and easy to manage for us.
We then install monitoring agents or small programs that constantly perform checks on the Servers, Network, Firewalls and Desktops. These agents alert the engineers at the PICS Network Operations Center who in turn proactively take appropriate steps to prevent the potential issue from becoming a real problem.
Using monitoring agents the engineers at the PICS Network Operations Center perform preventive maintenance tasks such as deploying anti-virus updates, patches, removal of spyware, cleaning of machines, tuning of servers, updating firewall rules and much more to keep the client's network running optimally.
When an end user encounters a problem, he or she calls our toll-free number, emails, or logs into our web portal, and an engineer at the PICS Network Operations Center responds. The engineer assists the user or when necessary, with permission of the user, the engineer takes remote control of the machine and resolves the problem directly. Using state-of-the-art technology, we have been able to resolve close of 99% or higher of all user issues remotely.
Should the issue be such that it cannot be resolved remotely (as is the case with failure of hardware), PICS dispatches a technician to your site.
Data collected by the agents are analyzed and converted into meaningful reports which are available online. PICS reviews the reports with you to identify incorrect usage or potential security problems and to make improvements to the network.
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Ready to Implement?
Your business will benefit greatly from the world's most advanced back-up system. You'll be amazed when you learn how incredibly affordable this robust solution is. Contact us now for more information. |
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